DeVoteD DVD - Australia: Return Information

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Price match

Price match guarantee**
At DeVoteD DVD we strive to offer the lowest overall price in Australia.

If you find a cheaper price email us the store's details, the title and the price you've seen, and we'll happily match the price for you. In some cases we'll even beat it.#

** You must provide a valid link to an online Australian DVD store.
# Some further conditions apply see front page for details.

Our Stores

Internet / Order Enquiries:
Ph: (03) 9436 4566
Between 10am - 3:30pm
Monday - Friday Only
Or click here for email contact details
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DeVoteD DVD
MILL PARK
Shop 1 Mill Park Plaza
520 Plenty Rd
MILL PARK VIC 3082
Australia
Ph: (03) 9436 4000
Fax: (03) 9436 4011

Store Trading Hours:
Sunday - Thursday:
10am - 10pm
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Friday & Saturday:
10am - 11pm
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RENTAL WEBSITE

Return Information
Returns Damaged Shipments Defective Merchandise Lost Shipments

Returns

To assure prompt and accurate credit on returned merchandise, we ask that you follow these steps:

A return authorization number must be obtained by contacting our Customer Service Department. This authorization number is valid for only thirty (30) days from invoice date.
The authorization number must be clearly written on each package. If this number is not on your package it will be refused.
Credit or adjustment is given on mistakes that are our fault, provided you contact our Customer Service Department @ (03) 9436 4566 or return@devoteddvd.com.au within five (5) days from receipt of merchandise.
Returns for which the customer ordered incorrectly, will be charged for freight and freight return.
We do not refund the shipping portion (Between $2 - $7 for Free Standard Shipping.) of the order for delays that are outside our control. The customer is able to return the goods to us if arrived to late for a refund however the freight for the return is the customers responsibility.
Absolutely NO returns accepted unless the merchandise is in original shrink wrap in new condition. Credit will not be issued for returned material that has been marked, altered, or abused.
Returns must be packaged in the same way the item is received in. (You are welcome to upgrade the packaging to protect the item) However if this is returned not in the same way (or better) and damaged through the post. DeVoteD DVD has the right to reject the return and charge appropriate shipping costs for the return.
All returns must include a written explanation and a copy of the invoice or packing list.
NO returns are accepted COD. Send all returns prepaid and insured for current value.
Absolutely NO returns are accepted after thirty (30) days from date of invoice.
Damaged, lost or short shipments should be reported to your Post Office office immediately. Then contact us so that we can reship the merchandise and place a claim. Keep damaged goods and containers until notified otherwise.

Damaged Shipments

Inspect the package upon delivery. If damage is evident, have the Freight Agent make note of the condition. Open your order immediately and check the contents against your enclosed invoice. Any claim for damaged merchandise must be filed within five (5) days. Save the package that the shipment arrived in. DeVoteD has many options for shipping; unpadded envelope, tough bag, padded bag, and internal Sleeve. We recommend using a padded bag with Sleeve for maximum protection, particularly for international orders. If the disc or case is scratched using a padded bag with Sleeve, we will gladly pay for shipping in both directions for the exchange. If you select unpadded envelope or tough bag and the item is damage in transit you will need to pay for the shipping back to us as well as a handling fee for a replacement.

International Damaged Items; Due to increased postage costs we are unable to offer a refund on return postage. Postage for damaged items is upto the purchaser top pay to return the goods for a swap over or refund.

Defective Merchandise

All merchandise should be inspected upon receipt. If found defective, call our Customer Service Department at (03) 9436 4566 or defective@devoteddvd.com.au for an adjustment and/or return approval number. Be sure you have our invoice or packing list when you call. We will make a satisfactory adjustment on all unused, defective merchandise if we are notified within five (5) days of our invoice date.

Lost Shipments

All items purchased from DeVoteD DVD are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
We ship items in good faith and rely on the honesty and integrity of our various carriers to deliver the goods to you as addressed. As a general rule, DeVoteD DVD will not be held responsible for shipments that go missing or items that go missing from shipments. At our sole discretion, depending on the shipping destination and your history with DeVoteD DVD, we would however hope to be able to achieve a mutually satisfactory resolution to any such situation.